I recently purchased two shower heads that I am extremely happy with. The return policy needs to be changed.
26-Aug-05

They are not helpful. Their return policy stinks. Still waiting for a refund from Feb 10.
07-May-05

On Nov. 28, 2004, I ordered a pair of 14-kt. white gold and blue topaz earrings from Overstock.com for my daughter's birthday. On Dec. 3, I received a white gold and blue topaz necklace. I contacted the company and was told I had to return the necklace before they would credit my account and send me the earrings. They said it would take 10 days to send me the return label and then another 2-3 weeks to restock the item. In order to get the earrings in time for my daughter's birthday, I agreed to keep the necklace, and order the earrings again with a $20 discount. On Dec. 9, I received a second white gold and blue topaz necklace! When I called the company to complain, the service representative was extremely rude and told me that I had received earrings, not necklaces -- even though I was holding 2 necklaces in my hand! I asked for return shipping labels for both products since I just wanted to be done with this company and never hear from them again. After 10 days, I still hadn’t received the return shipping labels. It took 2 more e-mails before I got them. I have returned both products which cost me a total of $89. So far, I have received credit for only the first item. It cost me $59, but I only got $39 credit since I was charged a restocking fee. My advice is to avoid Overstock.com at all costs. Their seemingly low prices are a scam. They now have $50 of my money and I have no products! I hope this helps the next unsuspecting customer.
22-Feb-05

I am extremely disappointed in this site. I purchased an expensive diamond tennis bracelet and they would not give me any authenticity or proof of purchase for the diamonds.
05-May-04